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Atlas IT Support Page: The Atlas IT - Model UTP05 Tests RJ45 based cables, sockets and patch panels.

Select from the following:

Socket Damage / Faulty Readings?

Repair Service

Feature Upgrade Service

Downloads

 
Socket Damage?
   
If your Atlas IT (UTP05) is showing every cable to be faulty, then it is likely that your connector in the instrument and/or terminator(s) has been damaged.

In particular, look out for pins 1, 2 and/or 7, 8 giving you trouble.

This type of damage is caused by the insertion of the wrong type of plug into the socket (such as a RJ11 modem style connector). Although it may *seem* to fit, the contact pitch is different to RJ45 plugs and the moulded ribs on the sides of the RJ11 will bend the outer gold contacts of the socket out of alignment.

Please note that the front panel of the instrument makes the connector type very clear (RJ45) and this is also mentioned in the first page of the user guide.

But don't worry, if you've had an accident and damaged your unit, then it is repairable. You can order a replacement socket assembly (complete with little piggy-back printed circuit board).

Replacement RJ45 Assembly for UTP05

You can fit it yourself (if you have excellent soldering skills and correct desoldering equipment) or you can select the option for us to fit it for you. If you would like us to fit it then send your unit to our address shown here. We can normally turn around repairs within 24 hours so you won't be without it for long.

We highly recommend that you check your terminators for damage too as they will also suffer if an RJ11 has been accidentally inserted. New terminators can be found on our accessories page.

If sending your unit from outside the UK, it is vital that it is clearly marked it with
 "Item for repair - Inward processing relief."

 

Replacement Socket Assembly to Fit Yourself
9.90
(8.25+VAT)
 

Replacement Socket Assembly for Peak to Fit
18.00
(15.00+VAT)

 
Atlas IT Repair Service
   
If your Atlas IT is out of warranty or you think you may have had an accident then don't worry

The best thing to do is to send us your unit and we so we can assess what needs to be done. We will then contact you (usually on the same day) to discuss the options available. If you wish, we can return your unit, free of charge if you're in the UK. Alternatively, you can book your repair online, send us your unit and we'll get on with it as soon as it gets here.

Full Repair Consists of:
  • Hardware repair (repair and/or replacement parts).
  • Software upgrade (if applicable) to the latest version (R4.0).
  • Full test.
  • 12 months repair warranty.

Send us your Atlas IT to our address (just the instrument and terminators, in a padded envelope or box) and book your repair by clicking on the button below. If sending your unit from outside the UK, it is vital that it is clearly marked it with
 "Item for repair - Inward processing relief."

Atlas IT Repair
28.80 inc VAT
(24.00 + VAT)

We won't charge your card until your unit has been repaired and despatched back to you.
UK shipping is 3 for the whole order. Airmail outside UK charged by total order weight and is calculated at checkout before you confirm your acceptance.
Payments are made in UK Pounds and will be converted to your local currency by your credit card provider, we have no control over the exchange rate used.
 
Atlas IT Feature Upgrade Service
   
Check your current software version and compare to this list of versions to see what you can upgrade to. The version number of your Atlas IT is displayed for a short time when powering up.

What do I get with this service?

  • Software upgrade to the latest version for your unit (R4.0).
  • Full function verification test.
  • New user guide.

Send us your Atlas IT to our address (just the unit itself, in a padded envelope or box) and book your upgrade by clicking on the button below. If sending your unit from outside the UK, it is vital that it is clearly marked it with
 "Item for repair - Inward processing relief."

Atlas IT Upgrade
12.00 inc VAT
(10.00 + VAT)

We won't charge your card until your unit has been upgraded and despatched back to you.
UK shipping is 3 for the whole order. Airmail outside UK charged by total order weight and is calculated at checkout before you confirm your acceptance.
Payments are made in UK Pounds and will be converted to your local currency by your credit card provider, we have no control over the exchange rate used.
 
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